General Sessions

    Vacation Rentals in the Age of Assistance with Google

    Sunday, October 28 at 8:30 am

    Today technology is assisting us throughout our day and we now expect that type of experience in all of our digital interactions. Hear from Google on how this shift in consumer expectations applies to the vacation rental industry and how your own business can win in the “Age of Assistance.”

    Presented by Shaun Aukland, Global Business Manager, Travel, Google.

    The Vacation Rental Manager of the Future

    Sunday, October 28 at 4:15 pm

    This session will cover strategic and technology trends in VR, focused around delivering a new suite of services at the local level – local restaurant delivery; grocery delivery; concierge services, trips and experiences; and smart home integration. The session will cover these topics from a strategic perspective by discussing vision of what is possible today, what will be possible tomorrow and a focus on strategic considerations for a VRM in the emergence of new service models.

    Who will pay for or finance deployment? What new revenue opportunities will these services open? How can this reshape the relationship with the listing platforms? Who owns the guest relationship and how does that benefit the VRM?

    Presented by Alex Nigg, Properly; Steve Milo, VTrips; Representatives from Google Home and Amazon Alexa.

    VRMA Battleground, in Partnership with Phocuswright

    Monday, October 29 at 8:30 am

    Watch six start-ups as they compete for the title of VRMA Innovator of the Year! You’ll be the judge as they present fresh ideas and the products and services that will shape the future for vacation rental managers. Each pitch will be followed by questions from a panel of industry experts and a final audience vote to select the winner.

    Industry Insights from Successful Vacation Rental Managers 

    Monday, October 29 at 4:15 pm

    Back by popular demand – property managers come together for a discussion about the industry’s most pressing topics. Attendees will learn about how leading vacation rental managers approach the market, the rise of unbundling property management services, and how to market a property management company in the face of a shifting environment. Identify opportunities and challenges presented by new technologies and develop actionable steps for creating a strategy with a focus on growth.

    Presented by Eric Breon, Co-Founder and CEO, Vacasa; John Banczak, Executive Chairman, Turnkey Vacation Rentals. Moderated by Simon Lehmann.