VRMA

    A Holistic Guide to Disaster Recovery: Managing Homeowner, Guest, and Employee Expectations

    Track: Guest Relations

    Session Number: 3153
    Date: Sun, Oct 28th, 2018
    Time: 1:15 PM - 2:00 PM

    Description:

    From raging West Coast wildfires and devastating hurricanes in the South to record-breaking blizzards in the Northeast, many popular American vacation destinations have been impacted by natural disasters in recent years. During this panel, attendees will learn best practices from employees responsible for managing the disaster recovery process in some of these areas. The panel’s moderator, Scott Breon, Vacasa’s head of revenue, will lead the discussion on what the long-term effects of having a good disaster recovery plan in place are for homeowners, guests, and employees, and how that can ultimately impact a company’s bottom line. Attendees will come away from this session with a comprehensive disaster recovery action plan, including communication tactics, evacuation procedures, post-disaster repair and recovery, and marketing strategies to rebuild their local businesses.
    Session Type: Panel Breakout Session (60 minutes)

    2 Learning Takeaways: 1)Receive a vacation rental management company action plan template including communication tactics, evacuation procedures, and post-disaster repair and recovery.

    2) Learn about long-term marketing strategies to rebuild your business post-disaster.
    Secondary Session Track: Property Services
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All
    Session Type: Panel Breakout Session (60 minutes)

    2 Learning Takeaways: 1)Receive a vacation rental management company action plan template including communication tactics, evacuation procedures, and post-disaster repair and recovery.

    2) Learn about long-term marketing strategies to rebuild your business post-disaster.
    Secondary Session Track: Property Services
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All

    Speakers

    Primary Presenter
    Scott Breon
    Head of Revenue
    Vacasa
    Co-Presenter or Panelist
    Maribeth Clark
    Community Manager - Lake Chelan, WA
    Vacasa
    Second Co-Presenter or Panelist
    Rick Haskins
    Community Manager - Key West, FL
    Vacasa
    Third Co-Presenter or Panelist
    Steve Schaffer
    Senior Regional Director
    Vacasa