VRMA

    Sharpen Your Knives: It’s Time to Double Down on the Guest Experience

    Track: Guest Relations

    Session Number: 3134
    Date: Mon, Oct 29th, 2018
    Time: 3:00 PM - 4:00 PM

    Description:

    There’s a lot of talk about the “guest experience,” but what does it really mean? Is it about having the best-equipped homes with ultra-fast WiFi? Is it about having a personal check-in process and being instantly accessible? Is it about offering concierge services? Is it about comfortable beds? Is it about shiny, new technology? By drawing from numerous case studies, this session will explain what “guest experience” actually means, and how you can deliver the best and most efficient experience based on your unique business.
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: 1. In this session, attendees will learn what “guest experience” means and be given a framework for creating their own unique guest experience process.

    2. Attendees will learn how to create a guest experience process that can be executed efficiently and profitably, rather than eating their profit margins.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals
    Experience Level: Intermediate
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: 1. In this session, attendees will learn what “guest experience” means and be given a framework for creating their own unique guest experience process.

    2. Attendees will learn how to create a guest experience process that can be executed efficiently and profitably, rather than eating their profit margins.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals
    Experience Level: Intermediate

    Speakers

    Primary Presenter
    Heather Bayer
    CEO
    CottageLINK Rental Management
    Co-Presenter or Panelist
    Andy McNulty
    Founder
    Touch Stay
    Second Co-Presenter or Panelist
    Tyann Marcink
    Co-founder
    VR Mastered