VRMA

    Transforming your Reservations Team into Guest Experience Specialists

    Track: Business Strategy

    Session Number: 3140
    Date: Tue, Oct 30th, 2018
    Time: 10:15 AM - 11:00 AM

    Description:

    In this session, TripAdvisor Rentals will discuss the evolution of the reservations assistant/reservations team. As the industry continues to expand, so does the role of this team. This allows the reservations team the opportunity to not only secure bookings, but also represent the company in a more holistic fashion, providing suggestions for their entire trip experience.
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: Attendees will learn how to utilize their reservations assistant/team to provide guests with the best holistic experience on their trip and open up new revenue streams.

    Attendees will walk away with a better understand of how to drive more positive guest reviews.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: Attendees will learn how to utilize their reservations assistant/team to provide guests with the best holistic experience on their trip and open up new revenue streams.

    Attendees will walk away with a better understand of how to drive more positive guest reviews.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All

    Speakers

    Primary Presenter
    Sarah Celone
    Customer Engagement Manager
    TripAdvisor