VRMA

    The Operational Excellence Toolkit: How to Streamline, Scale, and Improve Your Company’s Bottom Line

    Track: Property Services

    Session Number: 3150
    Date: Mon, Oct 29th, 2018
    Time: 1:15 PM - 2:00 PM

    Description:

    With a constant flurry of check-ins, check-outs, cleans, and maintenance requests, it’s no wonder that the day-to-day operations of a vacation rental company can easily descend into a chaotic mess. It can often feel like your staff is playing a game of catch-up rather than proactively solving problems, communicating with guests and homeowners, and giving each home the attention it deserves. In this session, you’ll hear from Bob Milne, Vacasa Chief Operations Officer and former president of Wyndham Vacation Rentals North America, about how to structure your operations team to boost employee accountability and minimize operational confusion. You’ll also hear directly from Vacasa leadership, who have each overseen thousands of homes, about their day-to-day routines, personal management tips, and firsthand experiences, relatable for a manager of a team of three housekeepers or a director overseeing dozens of reports remotely.
    Session Type: Panel Breakout Session (60 minutes)

    2 Learning Takeaways: 1) Learn how to structure your field team efficiently and effectively so that job responsibilities, the chain of command, and best practices are clearly defined.

    2) Gain understanding of leadership tactics that are based in mutual trust and respect to motivate field staff.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All
    Session Type: Panel Breakout Session (60 minutes)

    2 Learning Takeaways: 1) Learn how to structure your field team efficiently and effectively so that job responsibilities, the chain of command, and best practices are clearly defined.

    2) Gain understanding of leadership tactics that are based in mutual trust and respect to motivate field staff.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All

    Speakers

    Primary Presenter
    Bob Milne
    Chief Operations Officer
    Vacasa
    Co-Presenter or Panelist
    Kimberly White
    Senior Director of Home Interiors and Improvements
    Vacasa
    Second Co-Presenter or Panelist
    Steve Schaffer
    Senior Regional Director
    Vacasa
    Third Co-Presenter or Panelist
    Jen Jones
    Senior Regional Director
    Vacasa