VRMA

    Growing Pains: Can Hospitality Scale?

    Track: Guest Relations

    Session Number: 3172
    Date: Tue, Oct 30th, 2018
    Time: 9:00 AM - 10:00 AM

    Description:

    The vacation rental industry is all about hospitality and creating quality and memorable guest experiences. At the VRMA European Conference, this question surfaced in a conversation with an industry colleague: Can hospitality and great guest experiences scale? Property managers worldwide have answered this question with creativity, resolve, and authenticity. Join this session for a presentation of case studies outlining how PMs from around the globe maintain high hospitality standards efficiently and at scale.
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: 1. Attendees will learn ideas for improving hospitality and guest experience.
    2. Attendees will learn and be able to implement a framework for identifying areas of hospitality opportunities in their business.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: 1. Attendees will learn ideas for improving hospitality and guest experience.
    2. Attendees will learn and be able to implement a framework for identifying areas of hospitality opportunities in their business.
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All

    Speakers

    Primary Presenter
    Tammi Sims
    Head of Community
    Properly