VRMA

    Practicing Conflict Transformation

    Track: Guest Relations

    Session Number: 3093
    Date: Mon, Oct 29th, 2018
    Time: 11:00 AM - 12:00 PM

    Description:

    By creatively navigating the conversational landscape of differences and disagreements, Brene Brown believes that we have the opportunity to create something new. This theory is based on creating a deeper understanding and requires perspective-taking, with the goal of creating a solid connection with guests so that they become loyal.
    Session Type: General Session (60 minutes)

    2 Learning Takeaways: *Attendees will understand why dehumanizing guests during conflicts is not healthy.
    *Attendees will learn how to have deeper understanding of guest issues.
    Secondary Session Track: Property Services
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: Advanced
    Session Type: General Session (60 minutes)

    2 Learning Takeaways: *Attendees will understand why dehumanizing guests during conflicts is not healthy.
    *Attendees will learn how to have deeper understanding of guest issues.
    Secondary Session Track: Property Services
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: Advanced

    Speakers

    Primary Presenter
    Ali Cammelletti
    President/Consultant
    Cammelletti Consulting LLC