VRMA

    How to Successfully Structure and Manage a Remote Agent Team

    Track: Sales

    Session Number: 3119
    Date: Tue, Oct 30th, 2018
    Time: 9:00 AM - 10:00 AM

    Description:

    As technology evolves, so should your reservation sales strategies. Join NAVIS to learn about proven best practices on how to bring your sales department into the 21st century, based on nearly 15 years of remote agent experience. This session will cover the benefits of a remote-style reservations office, how to structure a remote reservations team, and coaching techniques and strategies to drive remote agent performance.
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: Attendees will learn how to structure a remote reservations team.
    Attendees will learn coaching techniques and strategies to drive remote agent performance.
    Secondary Session Track: Business Strategy
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: Intermediate
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: Attendees will learn how to structure a remote reservations team.
    Attendees will learn coaching techniques and strategies to drive remote agent performance.
    Secondary Session Track: Business Strategy
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: Intermediate

    Speakers

    Primary Presenter
    Brise Carpenter
    VP of Client Success
    NAVIS