VRMA

    The Face of the Company: Back of the House Customer Service Program

    Track: VRHP

    Session Number: 3208
    Date: Mon, Oct 29th, 2018
    Time: 3:00 PM - 4:00 PM

    Description:

    "A housekeeper or maintenance tech showing up at a property to address an issue is the person and experience the guests will remember and talk about. With the pressure of OTAs and the super competitive environment vacation rental market has become, is your staff ready to set you apart?

    Action items:
    - Training agenda items your training program needs
    - Practical stories and techniques your trainers can use"
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways:
    Secondary Session Track: None
    Target Audience: Housekeeping Professionals
    Experience Level: All
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways:
    Secondary Session Track: None
    Target Audience: Housekeeping Professionals
    Experience Level: All

    Speakers

    Primary Presenter
    Heather Weiermann
    Coach
    The Vacation Rental Coach