VRMA

    Company Culture; Autonomy and Accountability Not Sold Separately

    Track: Human Resources

    Session Number: 3228
    Date: Mon, Oct 29th, 2018
    Time: 2:00 PM - 2:30 PM

    Description:

    If culture was a house, then communication was the key to the front door and all the rooms inside. While leaders set the tone for an outstanding guest experience, it is the responsibility of employees throughout the organization to execute this vision. This session will share how to better empower employees, your most valuable asset and the heart of your business, to practice the art of hospitality. By investing in your staff, you can create a company culture that supports meaningful relationships and unforgettable stays for each guest who walks through your doors.
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: • Culture doesn’t happen overnight, steps to ensure a common vision is key
    • Understand how to encourage and facilitate opportunities for mentorship, training and collaboration for staff
    • Learn how to craft a compelling story for your business and engage employees to amplify the message

    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways: • Culture doesn’t happen overnight, steps to ensure a common vision is key
    • Understand how to encourage and facilitate opportunities for mentorship, training and collaboration for staff
    • Learn how to craft a compelling story for your business and engage employees to amplify the message

    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director, Account Executive, Reservationist, Consultant, Front-Line Support Staff, Operations Staff, Housekeeping Professionals, Marketing Professionals, Other
    Experience Level: All

    Speakers

    Primary Presenter
    Benjamin McGee
    Sales Director
    Kigo, A RealPage Company