VRMA

    Smart Employer: How to Manage Your Risk While Improving Your Bottom Line

    Track: Pre-Conference Bootcamp

    Session Number: 3232
    Date: Sat, Oct 27th, 2018
    Time: 1:00 PM - 5:00 PM

    Description:

    Developed directly out of feedback from last year’s conference attendees, VRMA has crafted a session to help employers learn how to best mitigate their risk in areas that are top of mind for all vacation rental managers. Four experts in the vacation rental space come together to discuss best practices and share tips for success when it comes to interacting with your guests, employees, owners and more – all while improving your bottom line along the way.

    Starting with owner agreements, Cliff Johnson, an attorney licensed in Colorado and California and the Chief Commercial Officer at Rented.com, will help you redraft your agreement and turn it into a sales tool to close more deals with owners while mitigating risk to ensure you stay within bounds legally. With a primary focus on growth during his time at Vacasa and now at Rented.com, Cliff lives in the world of the tension between having an agreement that protects you legally while ensuring it does not inhibit your growth. He'll present some best practices and then take a deeper dive into your specific agreements and get you most of the way home toward a new agreement. Naturally he will always include a disclaimer that you should always have a local attorney that is an expert in your market do the final review before using a redrafted agreement.

    When was the last time you assessed your people risk? The risk you run by having the wrong people in the right positions has a significant impact on your brand, your reputation, and your guest’s experience. Learn how to calculate your cost of hire and turnover so that you can make objective decisions about your “people” risk. Sue Jones, Owner, HR4VR, will work with you to delve into how to use these costs to make the best decisions for your business, and your employees.

    Justin Ford, Vacation Rental Consultant, A & A VR Consulting and National Vacation Rental Safety Expert will be talking about vacation home safety and the risks that all employees can watch out for to ensure that homes being offered provide a safe experience for the guests. Learn best practices for keeping your home safe and avoid expensive litigation as a result.

    Last, but not least, is the topic that should always be a top priority – your guests’ data. Understanding the appropriate steps to take when saving this data, using it, and sharing it can all be overwhelming. Jack Newkirk, System Consultant, NAVIS, will share tactics to follow when handling guest data as well as educating your staff on how to do so. Learn the right steps to take so your guests’ information is not at risk, and neither are you.
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways:
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director
    Experience Level: Intermediate
    Session Type: Breakout Session (45 or 60 minutes)

    2 Learning Takeaways:
    Secondary Session Track: None
    Target Audience: President/CEO/Owner, Vice President, Director
    Experience Level: Intermediate

    Speakers

    Primary Presenter
    Cliff Johnson
    Chief Commercial Officer
    Rented.com
    Co-Presenter or Panelist
    Sue Jones, MBA, SHRM-SCP, SPHR
    Owner
    HR4VR
    Second Co-Presenter or Panelist
    Jack Newkirk
    System Consultant
    NAVIS
    Third Co-Presenter or Panelist
    Justin Ford
    President
    A & A VR Consulting