Vacation Rental Housekeeping Professionals Sessions

    For the first time, VRMA is partnering with Vacation Rental Housekeeping Professionals (VRHP) to add value for all attendees! We've expanded our education program to include a dedicated track specific to housekeeping and maintenance. Bring your entire team to learn how to better manage these departments in your company.

    Sunday, October 28

    Roundtable Discussion

    Sunday, October 28 at 11:00am

    Managing the Managers and Supervisors of the Back of the House Panel Discussion

    Sunday, October 28 at 1:15 pm

    Presented by: Joe Refosco, Owner/Partner, Taylor-Made Deep Creek Vacations; Tim Cafferty, Owner and President, Outer Banks Blue Realty Services; Cari Boland, Business Manager, Mt. Hood Vacation Rentals

    Managing supervisors and managers is the best of times and worst of times. Managers can either make your work life simple or a living nightmare! Help them help you make your work run smoothly.

    This panel of seasoned experts will give you valuable information and sound advice to help you succeed. Get your questions ready!

    OSHA Compliance: What Every Company Needs to Do

    Sunday, October 28 at 1:15 pm

    Presented by: Randy Gardner, Owner, Western Maryland Consulting

    Safety is paramount! A safe work environment is everyone’s responsibility. OSHA has outlined several things that must be accomplished. Some of the items to be discussed are: Personal Protective Equipment (PPE), Blood Bourne Pathogens, Hazard Communication, Ladder Safety, Fall Protection, and Lock Out-Tag Out.

    Action Items:

    • Know what PPE is needed
    • Understand the importance of Hazardous Communication Document
    • How to properly use ladders

    Rewarding Positive Behavior: 51 Ideas to Energize and Reward Your Housekeeping Staff

    Sunday, October 28 at 3:00pm

    Presented by: Tim Cafferty, Owner and President, Outer Banks Blue Realty Services

    In this fast paced session, come get proven, specific ideas you can take back to your team to energize and motivate—from very simple pats on the back for a job well done to more long-term kudos that keep a loyal and highly productive staff working for you year after year. Be sure to bring your own ideas to share and be ready to take a lot of notes!

    Building Your Own Laundry: Things to Know and Labor Saving Devices

    Sunday, October 28 at 3:00 pm

    Presented by: Joe Refosco, Owner/Partner, Taylor-Made Deep Creek Vacations; Shelia McCracken, General Manager, Taylor-Made Deep Creek Vacations

    Building your own laundry facility is a frightening, expensive thought for many vacation rental managers. This presentation is designed to help you understand the benefits and rewards of having in-house laundry and some of the tips and tactics you can use to save money while managing it efficiently.

    Monday, October 29

    Lunch and Learn with Leaders - RSVP Required 

    Monday, October 29 11:00 am - 1:00 pm

    This is an RSVP only event for owners and company decision makers.  Lunch will be provided.   

    The objective of this two hour session  is to provide a frame work for the company decision makers to share, learn, collaborate, and brainstorm about the following topics:

    • What is keeping you up at night?
    • B2B relationships for MX items
    • Cost savings for an On Premise Laundry
    • Managing poor performance in a tight labor market
    • Viewing/Running/Managing your back of the house departments as stand alone businesses
    • Do you have enough business insurance?
    • The true cost of operating a fleet of vehicles

    To register for this event email your name, company name, and your position/title to: director@VRHP.org One person per company may register.

    Vacation Rental Safety  

    Monday, October 29 at 11:00 am

    Presented by: Randy Gardner, Owner, Western Maryland Consulting

    As professional property managers, we are the experts of many things—ensuring a property is safe for those that rent it is one of those.

    For instance, does your home have the correct smoke detector or CO2 detector? What about the deck railing? Are the spindles the correct distance apart, or is the ledger attached with lag bolts or nails? All of these things need to be checked to make sure the property is safe. Attend this session so you can know what to look for in your properties. 

    Sync or Sink the Relationship Between Maintenance and Housekeeping  

    Monday, October 29 at 11:00 am

    Presented by: Mishelle Buerhaus, Outer Banks Blue

    Developing and maintaining communication and trust between Maintenance and Housekeeping is crucial in creating a positive and cohesive operations team. Giving optimal customer care establishes a sense of pride and accomplishment between departments. This session provides a look at how a positive relationship effects customer care.

    Learn How Tybee Vacation Rentals Uses FB Workplace to Drive Employee Engagement and Communication

    Monday, October 29 at 1:15 pm

    Presented by: Sue Jones, Owner, HR4VR; Amy Gaster, Owner and President, Tybee Vacation Rentals

    Session Description:

    How Engaged are your Employees? Do you know what keeps them coming back to work each day? Research shows that engaged employees work harder; are more productive; and feel more successful. During this session you will learn why employee engagement is important and what TVR has done to improve employee engagement and their internal employee communications.  Last January TVR invested in technology to engage employees and implemented FB Workplace to facilitate employee connections and communications. Attend this session and learn how using FB Workplace can improve your employee communications and engagement.

    Action Items

    1. Understand the importance of employee engagement and its impact on your business's ROI
    2. Learn how TVR has increased their employee engagement score by more than 75% in less than 2 years. 
    3. Learn more about FB Workplace and how to use it to drive employee engagement.

    Operating Your Own Laundry: Textiles, Wash Cycles and More  

    Monday, October 29 at 1:15 pm

    Presented by: Steve Florence, Owner, Ask the Laundry Doctor, LLC

    Whether you wash linens in your properties, out-source to a vendor, or have your own laundry facility, the “trials and tribulations” of doing dirty laundry never seem to go away. There are many things to consider: the size of machines, what textiles to purchase, how long the textiles should last, how the wash cycle affects linen life and remove stains, and more.

    This session will help you understand the advantages and disadvantages of washing in the properties, using a vendor, or having your own laundry, and what is best for your company.

    Housekeeping 101

    Monday, October 29 at 3:00 pm

    Presented by: Durk Johnson, Director, Vacation Rental Housekeeping Professionals

    Every outstanding housekeeping department is about speed and quality for their housekeepers. There are many components that go into a successful vacation rental housekeeping department. Come learn how to create an outstanding housekeeping department!

    Action Items:

    • Understand why a Standard Property Appearance is so important
    • Learn how OSHA compliance affects housekeepers
    • Understand that a housekeepers speed and quality come from a repeatable process in every property

    The Face of the Company: Back of the House Customer Service Program

    Monday, October 29 at 3:00 pm

    Presented by: Heather Weiermann, The Vacation Rental Coach

    A housekeeper or maintenance tech showing up at a property to address an issue is the person and experience the guests will remember and talk about. With the pressure of OTAs and the super competitive environment vacation rental market has become, is your staff ready to set you apart?

    Action Items:

    • Training agenda items your training program needs
    • Practical stories and techniques your trainers can use

    Tuesday, October 30

    Hot Tubs: The Good, The Bad, and The Ugly  

    Tuesday, October 30 at 9:00 am

    Presented by: Joe Refosco, Owner/Partner, Taylor-Made Deep Creek Vacations; Shelia McCracken, General Manager, Taylor-Made Deep Creek Vacations

    In the vacation world, a hot tub is a must-have amenity for most, but comes with its own set of headaches for the VRM to handle. In this session, learn the good, the bad, and the ugly of hot tubs and how to handle any situations that may arise, from refunds given for broken spas to hot tub folliculitis claims. 

    Minor MX Housekeepers and Inspectors Can Do

    Tuesday, October 30 at 9:00 am

    Presented by: Caleb Fry, Founder and CEO, Vacation Rental Assistance of Lake Tahoe

    Should housekeepers or inspectors do a little maintenance while in the property? Will it save your company time and money? Is it efficient? These questions and more will be answered by this experienced panel.

    Product Demonstrations

    Tuesday, October 30 at 10:00 am

    Presented by: Durk Johnson, Director, Vacation Rental Housekeeping Professionals

    Ever wonder how to use a product or if a tool is any good? This is the place for you! This session is all about demonstrating products. There are some products that work well and others that do not. It will be an entertaining time with Dr. Johnson in front of the room!